Jenala Stephenson, Newborn Care Specialist in San Jose, CA

Jenala Stephenson Newborn Care Specialist in San Jose, CA

5.0 5 reviews 13 years of experience
$35+ flat rate · Nurture and Nourish Package

About Jenala

Hello everyone, my name is Jenala Stephenson, and I am nanny, newborn care specialist and Postpartum Doula located in San Jose, California. I have been an experienced nanny for 12 years with extensive hands-on experience caring for children ranging from 2 months old to 11 years old. Over the years, I have provided nurturing, attentive care that meets each child's unique needs whether its feeding and soothing infants, supporting toddlers through developmental milestones, or engaging school aged children in creative, educational activities. My experience has given me a strong understanding of child development at every stage, along with the ability to create a safe, positive and supportive environment for children of all ages. I have worked with families from all backgrounds, and that has allowed me the flexibility to cater to each individual family based on their specific needs. This has led me to transition into a specialized role as a Newborn Care Specialist and postpartum doula, where I now focus exclusively on providing expert care for infants in their first crucial months of life. My role as a newborn care specialist and postpartum doula is to support you through the transformative journey of being new parents. To offer compassionate care, expert guidance and practical assistant as you navigate the joys and challenges of the postpartum period. My focus is on providing care for both you and your newborn baby, making sure you feel confident, rested, supported and empowered during this precious time. whether it's helping you figure out breastfeeding or bottle-feeding, soothing techniques or just simply being a listening ear, I am dedicated to providing personalized care that honors your unique needs, as you transition into this new chapter of parenthood. My educational background is quite diverse. I have a Bachelor of Science in Biological science, certificates in early childhood development, newborn care specialist, postpartum doula, and I am currently perusing a career in nursing. I am very passionate about babies and children in general and my goal is to work with parents in creating a safe, loving and happy environment for babies and children. In my spare time, I love to cook, outdoor adventures, fitness and catching up on some of my favorite tv shows. I look forward to connecting with you!

Newborn Care Specialist packages and pricing

welcome home package

  • Duration: 40 hours over 1 week
  • Includes.
  • initial consultation and customized care plan
  • support with newborn care (feeding, bathing, sleep routine)
  • investment: $1,600
$40 USD · Flat rate

Nurture and Nourish Package

  • Duration: 80 hours over 2 weeks
  • includes;
  • All services in the welcome package
  • extended support for sleep training and feeding transitions
  • guidance on babywearing and soothing techniques
  • light meal preparation
  • investment $2,800
$35 USD · Flat rate

customizable package

This package is tailored to each family's needs and so it is flexible depending on what you as a family feel comfortable with and might need the most help with. This is for overnight care, sleep training, bathing, sleeping techniques. Anything mommy and baby may need. The hours are flexible from as little as 20hrs a week to 50 hours a week. Dinner or breakfast preparation, laundry help and more.

$40 USD · Per hour

What to expect

Bringing a new baby into the world is a beautiful and transformative experience, but it can also come with its challenges. Thats where I come in. As a newborn care specialist and postpartum doula, I am here to provide you with the comprehensive support you need during this precious time. My services include: 1) Newborn Care: From establishing sleep routines to feeding guidance, I offer expert care tailored to your baby's unique needs, ensuring they have a gentle and healthy start. 2) Postpartum support: My role as a postpartum doula is to nurture and empower you as you recover from birth. I am here to assist with newborn care, help with household tasks, provide emotional support and ensure you feel confident and rested during this transition. 3) Personalized care: Every family is different and so is my approach. I work closely with you to create a plan that aligns with your desired parenting style and family dynamics, offering guidance and support every step of the way. My overall goal is to help you, and your family thrive, providing peace of mind and reassurance that you have an experienced and compassionate partner by your side. Together we'll ensure that your postpartum journey is as smooth and joyful as possible.

Reviews for Jenala Stephenson

5.0 5 reviews
5.0

Jay has been an absolute lifesaver for our family. She not only provided exceptional night doula support—handling feeds, diaper changes, and soothing Elliott through the night—but also played a huge role in helping us successfully sleep train him. Her approach was calm, thoughtful, and incredibly effective. She guided us through the process with confidence, gave us practical tools, and adjusted to Elliott’s needs while also supporting us as parents. Thanks to her, Elliott is sleeping so much better, and we feel more rested and confident. We truly couldn’t have done this without her and would highly recommend Jay to any family looking for both compassionate overnight care and expert sleep support.

— Michael W.

5.0

We started working with Jay when our son was 8 weeks old and struggling with very fragmented sleep, only managing 2–3 hour stretches at night. From the very beginning, Jay brought a calm, nurturing presence into our home and made an incredible difference. Within a short time, our son was sleeping 5–6 hour stretches, and we were finally able to rest and recover. Jay was not only incredibly sweet and gentle with him, but also deeply knowledgeable and thoughtful in her approach. She took the time to teach my husband and me practical, evidence-based strategies to support his sleep—both at night and during naps—and empowered us with tools we still use today. She was wonderfully communicative, flexible with our schedule, and always attuned to our baby’s unique needs and temperament. One of my favorite memories from that time was the night our son woke up just before Jay arrived for her shift. When she took him in her arms, he glanced over her shoulder at us and gave us the biggest smile as she walked away with him to the nursery—which was so shocking because he always wants us for bedtime. In that moment, we knew he truly loved her and felt completely safe and comforted in her care. It’s such a good feeling as parents to know your baby is in hands they trust and adore. Her presence brought such peace and reassurance during a vulnerable and exhausting phase of new parenthood. Jay didn’t just help our baby sleep—she helped us feel more confident, supported, and cared for as a family. We’re endlessly grateful for her guidance and would wholeheartedly recommend her to any new parents seeking gentle, knowledgeable, and compassionate support.

— Ashley A.

5.0

I wish I found Jay sooner! Jay helped us with newborn care when my son was 8 weeks to 13 weeks old. I was a very sleep deprived first time mom looking for extra help and a good night’s rest. Jay came highly recommended from a few of my peers. I had an initial meeting with her during the day to get to know each other and meet baby. My baby is alert and was so difficult to put down for day time naps. During our time, she ended with putting down baby for a nap very quickly. I was so impressed. Jay is very sweet, has a calm demeanor, and very knowledgeable. I often asked questions and got advice about newborn sleep and soothing techniques. Most importantly, I felt that my son was safe and in good hands. After each session, she would report back with detailed notes regarding how the night went including feeding times, sleep time, and moments when she soothed baby. I couldn’t recommend Jay enough.

— Danielle S.

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Certifications, training, and specialties

Certification and training

  • newborn care specialist (2024)
  • postpartum doula (2024)
  • early childhood education (2022)

Education

  • bachelor of science biological sciences (2016)

Languages

  • English

Frequently asked questions

Are the packages flexible depending on how many hours needed for each day of the week?

Yes they are! You can pick the days and hours you need and the price is per hour instead of the package hours offered. E.g. You only need 25 hours of help instead of 40 for that week, then the price would be $40 *25hours instead of the full 40 hours.

Do you have a written contract?

Yes I do have a written contract that outlines what you should expect from me and what I would expect from you. The contract is amenable to accommodate all parties.

How much does Jenala charge?

Jenala's Nurture and Nourish Package is $35 USD, flat rate. Jenala lists 3 packages in all.

Service area

Jenala is based in San Jose, California.

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