Based on our firsthand experience, I would not recommend Stephanie Silva for postpartum doula services. We hired her for overnight postpartum support. On August 10, 2026, she terminated future shifts effective immediately. In writing, she stated that we had paid for 19 nights, she had completed 15 nights, and she would refund the four-night difference within 14 business days. At the contract rate, four nights equals $2,080. After follow-ups, she wrote that an emergency and unexpected expenses prevented her from making the full refund. She sent $500 by Zelle and stated that the remaining balance would be paid in split payments over the next couple of weeks. We asked for specific payment amounts and dates, but no schedule was provided. As of September 3, 2026, $1,580 remains unpaid. The abrupt termination, delayed communication, and open-ended refund process were extremely stressful during a postpartum period. The communication felt unprofessional to us. This review reflects our firsthand experience. I will update it if the remaining balance is paid.
— Eslam M.
