I was very disappointed with my experience with Isha. We hired her as our postpartum doula, signed a contract, and paid in advance for her services. However, when the time came for support, she became completely unresponsive. We tried reaching her multiple times through text, email, and her booking link, with no reply. During the postpartum period—when support is most needed—she was absent, which added unnecessary stress. We’ve requested a refund for the unused hours (valued at $300), but have not received any response. This level of unprofessionalism was incredibly disheartening, especially at such a vulnerable time.
— Linh T.
Isha's response
I’m sorry this family was disappointed. I provided postpartum support for approximately 90% of the contracted hours and submitted invoices so the family could receive reimbursement from their company for my services. The remaining six hours were not scheduled within our agreed service window, which had passed. This situation took place in spring 2024. My records show one later contact: a last-minute booking request through my booking link on Mother’s Day, which I declined because I had broken my foot and was unable to work for six months. I have no record of the repeated calls, texts, or emails described in this review, and no refund request was ever made. My medical records, call, text, and email logs support this account. Since founding my practice in 2015, this is the only negative review I’ve received. Families considering my care are welcome to read client testimonials at elitedoulacare.com or contact me directly at 212-810-2750.
